RMA Request for INNOVA Products
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LumaSense Technologies A/S offers technical support, high quality repairs, accessories, spare parts and a comprehensive range of calibration services at our professionally staffed technical workshop and calibration laboratory.
Dedicated and experienced support engineers are at your service for direct customer support in case you have any inquiry to the performance or operation of an instrument.
The support team can be contacted via
and will provide you instant assistance or you can fill in the "Failure Report Form" as detailed as possible and we will contact you immediately.
Frequent calibration of your INNOVA instruments is not just an investment in quality; it can also save costs. As a quality assurance tool, regular calibration of your equipment will help minimise the cost of errors due to inaccurate or invalid measurements.
Our calibration procedures are developed by experienced engineers with extensive knowledge of the instruments, and are performed by our highly skilled technicians. Each calibration is documented with a COC (Certificate of Conformance). We offer calibrations of instruments with gases as well as temperature sensors at fixed prices.
Should you encounter problems with your instrument we offer a high quality repair in our well-equipped repair centre, staffed with highly skilled service technicians with years of experience and working in close co-operation with production and R&D departments ensuring factory standard repairs and a quick turnaround time.
Repairs will normally await your approval of our quotation and we maintain instruments during its normal operation period, which ranges from 3 to 5 years after cease of production. After that, we will still support you if possible, but in some cases it is more beneficial to exchange the instrument.
We offer a 3 month warranty on a repair i.e., the workmanship in connection with the repair and the spare parts exchanged under warranty.
We can supply you with any original accessory you may need for your INNOVA instruments.
Distributors and customers who have a documented technical training and background to perform local repairs also have the availability of spare parts.
Download RMA form for email use
Please complete the following information in the RMA request form
Kindly email the RMA form to
A service technician will contact you with an RMA number and return instructions.
When requesting the RMA, please provide the following information:
•Your Company Name.
•Your Name. This name will be used as our primary contact for matters concerning the RMA
•Your Phone and FAX Number. Your email adress.
•Your Purchase Order or Reference Number authorizing the repairs.
•The Andros Part Number of the items to be returned.
•The Quantity of units that you are requesting to return for service.
•The Serial Number of each individual unit to be returned.
Please reference the RMA number on each document or inquiry related to the shipment (e.g., freight papers, packing lists, correspondence, etc.).
Once you have been given a Return Material Authorization (RMA) number, please ship the product to European Service Center address:
LumaSense Technologies A/S
TEL: +45 44 200 100
FAX: +45 44 200 101
Unless otherwise requested, LumaSense will return repaired units to customers via the freight company of our choice. You will be billed separately for any applicable return shipping costs.